What is the cancellation and refund policy

Guest cancellations create problems for hoteliers because as the date draws closer to the start of the booking, the hotelier's ability to rebook that room becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.

We have developed the Du Hí Việt Company Limited cancellation policy so that it provides some flexibility for guests while still providing security for a hotelier who has reserved their room for the guest.

• Cleaning Fee Always paid out to hotelier when cancel after guest checkin
• Service Fee always not refundable when Guest Cancels the reservation

Flexible

Guest Cancellation Timeline	Guest Refund	Hotelier Payout
Cancel Booking up to 24 hours prior to booking starts	100% Minus Service Fee	0%
Cancel Booking less than 24 hours prior to booking starts	Non refundable	100% Minus Hotelier Fee

Moderate

Guest Cancellation Timeline	Guest Refund	Hotelier Payout
Cancellation is submitted up to 5 days prior to booking starts	100% Minus Service Fee	0%
Cancellation is submitted within 5 days prior to booking starts	50% Minus Service Fee	50% Minus Hotelier Fee
Cancel Booking less than 24 hours prior to booking starts	Non refundable	100% Minus Hotelier Fee

Strict

Guest Cancellation Timeline	Guest Refund	Hotelier Payout
Cancellation is submitted up to 14 days prior to booking starts	100% Minus Service Fee	0%
Cancellation is submitted within 7 days prior to booking starts	50% Minus Service Fee	50% Minus Hotelier Fee
Cancellation is submitted less than 7 calendar days prior to booking starts	Non refundable	100% Minus Hotelier Fee

Cancellations by hoteliers

The cancellation policy has been created to remain fair to both parties and to protect the integrity of the Du Hí Việt Company Limited marketplace. Cancel Booking after Guest arrive, Then Hotelier receive full payout except hotelier fee, otherwise full amount refunded to guest