Welcome to https://duhiviet.com (hereinafter referred to as the “website” or “site” or “we” or “us”). The website is offered to you conditioned on your acceptance without modification of the Terms, conditions, and notices contained herein (the "Terms of Use"). Your use of services in our “Website” constitutes your agreement to all past, present and future Terms set forth by us.

Our “Website” is owned and registered under Du Hi Viet Company Limited Issued by the Department of Planning and Investment of Danang City on January 20 Year 2020. Number 5928/20. Business License and Tax Code: 0402024321. Address: 16 An Nhon 3, An Hai Bac Ward, Son Tra District, Danang City - Vietnam.

Our “Website” is an online booking platform that gives you best deals for hotels & resorts, homestay, tour & travel bookings plus flights booking and or any other services which may be provided by us and or reflected in our “Website”.

By using the “Site”, you agree to comply with and be legally bound by the terms and conditions of these Terms of Use ("Terms"). These Terms govern your access to and use of the “Site” and services and all Collective Content, and constitute a binding legal agreement between you and us. Please read carefully these Terms of Use and our other policies, which may be found at the bottom of our homepage (https://duhiviet.com) and which is incorporated by reference into these Terms of Use.

If you do not agree to any of these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the “Site” in accordance with these Terms may subject you to civil and criminal penalties.

The use of this “Website” constitutes your consent to, and agreement to abide by the most current version of these terms and conditions (the "Terms of Use"). We may at any time revise these terms and conditions by updating the Terms of Use. You agree to be bound by subsequent revisions and agree to review the Terms of Use periodically for changes to the terms and conditions on your own. The most up to date version of the Terms of Use will always be available for your review under the Terms of Use link that appears at the bottom of the Website.

This “Website” reserves the right to recover the cost of services, collection charges and lawyers’ fees from persons using the “Site” fraudulently. This website reserves the right to initiate legal proceedings against such persons for fraudulent use of the “Site” and any other unlawful acts or acts or omissions in breach of these terms and conditions.






"Agreement": means the terms and conditions as detailed herein and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time including all past, present and future Exhibits, Privacy Policy, Other Policies etc. mentioned on this “Website”.

“Website”: means the online booking platform (https://duhiviet.com) that provides a venue for service provider to publish their advertisements, products and services and for member(s) to avail these services.

“Account”: means the accounts created by the customers/users on our “Website” in order for them to use the services that are provided by the “Service Provider” on our “Website” This will require (not limited to) information such as name, email address, password, contact number etc.

“Member”: means the customer/user who has signup with our “Website”. They are now called “Member”.

“Supplier or Service Provider”: mean the 3rd party who are displaying their product and services on our “Website”.

“Content”: means text, graphics, images, music, audio, video, information or other materials.

“User content”: means all Content that a user posts, uploads, publishes, submits or transmits to be made available our website. 

“SNS”: means Social Networking Site such as Facebook, twitter, Instagram etc.

Advertisement: means the list and published advertisements of “Service Provider and/or by “us” on our “Website” for “Member(s)” to be aware and avail themselves of these products and services.

The official language of these terms shall be in English. 

The headings and sub-headings are merely for convenience purpose and shall not be used for interpretation. 


Use of the “Site” is available only to persons who are 18 years of age and above and for whom can form a legally binding contracts under applicable law.

Minor (under the age of 18 years but at least 13 years of age)

If you are a minor i.e., under the age of 18 years but at least 13 years of age, you may use this “Site” only under the supervision of a parent or legal guardian who agrees to be bound by these “Agreement”. If your age is below that of 18 years, your parents or legal guardians can transact on behalf of you provided that they themselves are registered users.


It is mandatory for users to create an account and register on our “Website” in order to use our services. You may register with us by using your valid account on the social networking service (“SNS”) such as Facebook or twitter or Google accounts (each such account, a “Third-Party Account”).

If you access our “Website” through a “SNS”, you may link your Account with Third-party accounts, by allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. 

You represent that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account (including, but not limited to, for use for the purposes described herein) without breach by you of any of the terms and conditions that govern your use to that Third-Party Account (applicable terms) and without obligating us to pay any fees or making us subject to any usage limitations imposed by such third-party service providers. You have the right and ability to disable the connection between your account on our “Website” and your Third-Party Accounts at any time should you wish to discontinue using our “Website” services.





If you choose to register with us directly then you must register for an account with us (an "Account") and provide certain personal information such as name, telephone number, email address, and password, etc.

You agree to provide and maintain accurate, current and complete information about your account. Without limiting the foregoing, in the event you change any of your personal information as mentioned in this “Agreement”, you will update your account information promptly.

One individual can own only one account in his/her name. If you are registering as a business entity, you ensure and acknowledge upon signup and represent that you have the authority to bind the entity to our “Website” and “Agreement”.

You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your account or any other breach of security. We and/or our parent company Du Hi Viet Company Limited cannot and will not be liable for any loss or damage arising from your failure in any ways and/or to comply with the requirements set forth by “Us”.


You must not share your password or other access credentials with any other person or entity that is not authorized to access your account. Without limiting the foregoing, you are solely responsible for any activities or actions that occur under your website account access credentials.

We encourage you to use a “strong” password (a password that includes a combination of upper- and lower-case letters, numbers, and symbols) with your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with any of the above.

If you have reason to believe that your account is no longer secure, then you must immediately notify us at [email protected].

When creating an Account, don’t:

·       Provide any false personal information to us (including without limitation a false username) or create any account for anyone other than yourself without such other person’s permission;

·       Use a username that is the name of another person with the intent to impersonate that person;

·       Use a username that is subject to rights of another person without appropriate authorization; or

·       Use a username that is offensive, vulgar or obscene or otherwise in bad taste.


We reserve the right to terminate your membership and refuse to provide you with access to the “Site” if we discover that:

·       You are under the age of 18 years.

·       If it is found that you have breach any of our “Terms” including all Exhibits, Privacy Policy, Other Policies etc. mentioned on the “Website”.

·       If any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Service that violates our Terms.

Our “Website” reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts without any prior notice and “We” also reserves full rights to refuse service to anyone, for any reason, at any time without any reason or explanation given to you and/or prior notice.

If you are registering as a business entity, you ensure and acknowledge upon signup and represent that you have the authority to bind the entity to our Website” and “Agreement”.

The “Site” is not available to person whose membership has been suspended or terminated by us for any reason whatsoever.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services on our “Website”, you agree to be bound by these “Agreements” set forth.


You may not at any time share, transfer or sell your “Member’s” account and/or User ID to another party. Doing so is a violation of our “Terms” and may result in suspension or worst termination of your account.


You may use the “Website” to make legitimate reservations on accommodations and/or purchases services of flight tickets, tour & travel etc., but you cannot use the “Website” to make any speculative, false, or fraudulent reservation, any reservation in anticipation of demand, or for any purpose that is deemed unlawful or prohibited by these Terms. Violators may be prosecuted to the maximum extent of the law.

Our website offers you with the following services:


We will provide you with best hotels, homestay and other lodges, according to the estimate set by on our website and you can book the property after comparing the ratings, etc.

Tours & Travel: 

We will show you the list of tour packages with detail facilities based on price and other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.


We will show you the list of available flights with competitive fares.


We will list and show you the activities based on our destination managers familiarities with each market, taking into account such factors as price, popularity, distance from hotel options, and traveler feedback.


You acknowledge and agree that your credit or debit card will be charged by us or by the “Service provider” with which your booking is made (as applicable) for the total booking price of the services in full at the time of the booking. This is the price displayed on the “Website”, plus taxes and service fees (where applicable).

In addition, your payment statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. We are not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.


You will have two options to make payment for the booking on our “Website” that is either Pay Now (immediately at the time of booking) online or by Pay Later (booking the product and services) online and paying directly to the “Service Provider” at the time of check-in or check-out.


Pay Now is a prepaid reservation. In the event that you book a prepaid reservation, you acknowledge and agree that your credit card will be charged by our payment gateway service providers integrated on our website for the total reservation price.

Upon submitting your card detail used for payment to our payment gateway service provider and upon confirmation that your payment is successful, you further authorize us to facilitate the reservations and bookings on your behalf, including making payment, accommodation, tour or flights arrangements etc. with the “Service Provider”.


Pay Later is a postpaid reservation. In the event that you book a postpaid reservation, you acknowledge and agree that the total quoted price will be payable by you to the “Service Provider” at the time requested by the “Service Provider” at their own discretion (usually upon check-in or check-out time).

The “Service Provider” may charge you additional costs for expenses which may incurred during your stay or by you and your guests. We will not be liable in any way for this. Please contact directly to the “Service Provider” and ask them for more information on this. 


Some “Service Provider” may require you to present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred by you and/or your guest during your stay. You are fully responsible for this kind of payment request and of any additional expenses and any deposit taken or amounts charged to your credit card or by cash by the relevant “Service Provider” and the same are unrelated to any payment made through our “Website” for your booking.


If you selected the option to Pay Now, then the payment can be made via valid Credit Card or Debit Card unless otherwise stated and all prices/fees are quoted in Vietnamese Dong.

The amount to be charged will be the amount shown on our “Booking Confirmation Page” prior to you clicking the Pay Now button on that page.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.


The “Website” uses a third-party payment provider to receive payments for bookings made by you the “Member”. We are not and will not be responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues which might occur due to technical errors.

We take utmost care to work with our 3rd party payment provider, but do not control their systems, processes, technology and work flows, hence we will not be held responsible for any fault at the end of payment providers.

The Member / you acknowledge that we will not be liable for any loss, damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond our control.


You agree to make payment at all time of booking made by you via a credit or debit card under your nominated name and at no time will you use another person’s credit or debit card regardless of that person’s knowledge or approval. Any fraudulent activities made by you will be base solely of your own action and we will not be liable in anyway.




The “Website” reserves the right to recover the cost of services, collection charges and lawyers' fees from person/s using the “Site” fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the “Site” and any other unlawful act or acts or omissions in breach of these terms and conditions.


The “Website” reserves the right to refuse to process transactions by any Members with a prior history of questionable charges including without limitation breach of any agreements by Member with us or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.



If you want to change any details of your itinerary booked through the “Website” or the “Service Provider” (such as changing to a different hotel or changing your departure date or airport), we will do our best to help but cannot guarantee that changes will be permitted by the relevant “Service Provider”.

You should contact our Service Centre by email: [email protected]

You are also required to contact the “Service Provider” directly (information of the “Service Provider” is available on the Booking Confirmation page/slip) if they have available vacancy and if they are able to accommodate your requirements.

You must get a confirm written reservation amendment/change approval from the “Service Provider and write an email back to us [email protected] with proof from the “Service Provider” stating that they have accepted your request. This has to be done and completed No later than the date stated for cancellation of the reservation to prevent cancellation of your reservation by the “Service Provider” or by “Our” system.

Amendment Fees:

We do not charge an amendment fee for changes made by you on any booking except tour and air ticket bookings, where we do charge an amendment fee. However, the relevant “Service Provider” may also charge a fee in connection with any changes, which will be payable by you (if any). The price of your new arrangements will be based on the prices that apply on the day you ask us to make these changes. These prices may not be the same as when you first booked.

Late Arrival:

In the event you are not able to or do not show for the first night of the reserve date and plan to arrive on the second day, you must FIRST get a confirm written reservation change approval from the “Service Provider and write an email back to us [email protected] with proof from the “Service Provider” stating that they have accepted your request. This has to be done in accordance with the terms & policy stated and acceptable by the service provider to prevent cancellation of your reservation by the “Service Provider” or by “Our” system.


If you want to cancel any of your Confirmed Booking services through the “Website” or the “Service Provider” (such as cancelling the hotel booking or tour and flights ticket), we will do our best to help but cannot guarantee that cancellation will be permitted by the relevant “Service Provider”.

You should contact our Service Centre on [email protected]

You may cancel your prepaid Confirmed Booking services and or other services which you have previously made from the “Website”, but you will be charged the cancellation and/or the change fee indicated in the rules and restrictions set forth by the “Service Provider” (which vary by each Property Owners and Service Providers). You need to contact them directly to better understand their terms and conditions.

If you do not cancel or change your reservation before the cancellation policy period applicable and set by the “Service Provider” to whom you reserved, the full cost of your purchase will be non-refundable.

Cancellation Fees:

Requests for a refund of monies paid for any services booked through the “Website” will be governed by the terms and conditions set forth by the “Service Provider”, and “We” will not be liable nor responsible for any refund claims or payment, and do not have any control over, such terms and conditions.

In particular, you are advised that many accommodations, tour tickets and airfares are non-refundable and you yourself must check the terms and conditions set forth by the “Service Provider” before proceeding with the booking.

You fully understand and agree to pay any and all cancellation or change fees that you incur. Some “Service Provider” do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions by the “Service Provider”. Please contact them directly to know more on this.

No Show:

In the event you do not show up for the first night of the booking (00.00hrs following day), or the exact tour & travel time and date which was set forth and/or flights ticket travel date etc. You will be charged the full price with little to no recovery. You are also responsible for any and all additional cancellation or change fees that this may cause you to incur. Please take note that some “Service Providers” do not permit changes to or cancellations of bookings after they are made.


The “Website” and our parent company Du Hi Viet Company Limited are in no way responsible nor liable for any tax payment and/or reporting to local authorities on your behalf for any and all services used through our “Website” by you.

All the transactions are the estimate taxes which the “Service Provider” directly impose for services which they provide (e.g., sales and use, occupancy, room tax, excise tax, tour guide, value added tax, etc.) and are liable for within their own local tax jurisdictions.

These tax charges collected by us on your behalf are remitted back immediately to “Service Provider” after they have sent us an invoice for these charges, including tax amounts” The actual tax amounts paid by us to the “Service Provider” may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the services by you.

The “Service Provider” are fully responsible and liable for all tax reporting and payment which they collect from you through us when you use our “Website” and/or services. Please contact your local tax office to find out more on the local taxing jurisdiction and contact the “Service Provider” directly to know more about how they collect and make tax reporting on your behalf.


In the event that you use our services / book a reservation through our “Website”, you acknowledge, understand and agree that we may and already have pre-negotiate certain rates with the “Service Provider” to facilitate these services for you. Furthermore, you also acknowledge, understand and agree that we may provide you services to facilitate such booking of reservations for a fee. For certain bookings within our “Website”, for instance, the room rate displayed on the “Website” is a combination of the pre-negotiated room rate and the facilitation fee retained by us for services.

We retain service fees as additional compensation in servicing your travel reservation. Service fees retained by us for their services vary based on the amount and type of hotel reservation. Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your stay, tour or travel services purchased.


You may not book reservations for more than 2 times online for the same property and stay dates. If we determine that you have made such reservations we will cancel your reservations, and still charge you a full rate cancellation fee.


From time to time, the “Website” will display special deals, vouchers or promotions which are offered by the “Service Providers” or “Site”. You are required to read, understand and accept the Terms and Conditions which will apply with these deals and are solely liable for any decision and action which is taken by you and that “We” are not liable in any way should you incur any loss.


Because in certain instances we receive the price from our “Service Provider” in a foreign currency, the price displayed in search results may vary by a nominal amount from the price displayed at checkout due to the effect of foreign currency conversion. The actual amount charged to your credit or debit card is the amount displayed at checkout.

If a currency convertor is available on the “Website”, the following terms and conditions apply:

·       Currency rates are based on various publicly available sources and should be used as guidelines only.

·       Rates are not verified as accurate, and actual rates may vary.

·       Currency quotes are not updated every day.

·       Check the date on the currency converter feature for the day that currency was last updated.

·       The information supplied by this application is believed to be accurate, but we or our respective “Service Provider” do not warrant or guarantee such accuracy.

When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.


It is the responsibility of the traveler to ensure that he or she:

(a) complies with all applicable government travel requirements including, without limitation, obtaining a passport and visas to enter the destinations to which you are traveling; and

(b) checks in by the required check-in time. As there may be delays at the airport, you are advised to arrive at the airport within a reasonable period of time before your flight. We are not responsible for any delays you may experience.

Passports are required for all travelers departing locally, and for international travel generally. Many countries require that foreign nationals entering hold a passport that is valid for a minimum period after you enter that country, typically 6 months. When purchasing air travel, the name on the passport must match the name on the ticket otherwise you may not be able to travel and insurance may be invalid. If, after purchasing products or services but before traveling, any member of your party changes their name you must notify the relevant carrier or us immediately so that the necessary changes can be made to your documentation.

It is the responsibility of the traveler to obtain information and advice on the visa requirements of the destinations you propose to visit. Foreign citizens should contact the nearest embassy, high commission or consulate of the country you intend to visit well in advance of travel. Requirements may change and you should check for up to date information before booking and departure. We urge customers to review travel prohibitions, warnings, announcements and advisories issued by the relevant governments prior to booking travel to international destinations.

The above information and any links are provided in good faith but should be treated as a guide only. Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. It can often take some time to obtain a passport and/or visa, so you are advised to apply in plenty of time. We accept no responsibility in any regard in relation thereto including, without limitation, for customers who do not possess the correct travel documents.


·       That you will use the services provided by our website, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the “Site” and transacting on the “Site”.

·       You will provide authentic and true information in all instances where such information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in our sole discretion to reject the registration and debar you from using the Services of our website and / or other affiliated websites without prior intimation whatsoever.

·       That you are accessing the services available on this “Site” and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this “Site”.

·       It is possible that the other users (including unauthorized/unregistered users or "hackers") may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the website, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the website you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the website. Please carefully select the type of information that you publicly disclose or share with others on the Website.

·       You agree to abide by all other additional terms and conditions applicable to your reservation(s), purchase(s) of goods and services, request(s) to purchase, use of software, and other uses of portions of the Site, including, but not limited to, paying all amounts owed on a timely basis and complying with all rules and restrictions regarding availability of fares, paper airline tickets, products, programs or services, and use of software.

·       Because you agree to be legally responsible for the purchase terms related to all of your reservations and for all charges, fees, penalties, duties, taxes, and assessments that result from your use of the Site, we encourage you to take the time to carefully review the terms of the offer, including, but not limited to, any fare or rate rules related to an airfare purchase. If the fare or rate rules, or any code-share flight information, is not available or you don't understand them, please review that airline's Contract of Carriage or contact us at [email protected].

You agree that you will not:

·       Restrict or inhibit any other user from using and enjoying the Interactive Features;

·       Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national, or international law;

·       Post or transmit any information, software, or other material which violates or infringes in the rights of others, including material which is an invasion of privacy or publicity rights or which is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or right holder.

·       Post or transmit any information, software or other material which contains a virus or other harmful component;

·       Alter, damage or delete any Content or other communications that are not your own Content or to otherwise interfere with the ability of others to access our website

·       Disrupt the normal flow of communication in an Interactive Area;

·       Claim a relationship with or to speak for any business, association, institution or other organization for which you are not authorized to claim such a relationship;

·       Violate any operating rule, policy or guideline of your Internet access provider or online service.


·       Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

·       Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

·       Interfering with any other person's use or enjoyment of the Site.

·       Breaching any applicable laws;

·       Interfering or disrupting networks or web sites connected to the Site.

·       Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

·       Without limiting other remedies, we may, in our sole discretion, limit, suspend, or terminate our services and user accounts, prohibit access to our sites, services, applications, and tools, and their content, delay or remove hosted content, and take technical and legal steps to keep users from using our sites, services, applications, or tools, if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a period of months, or to modify or discontinue our site, services

·       Further we prohibit the transmission, distribution or posting of any matter which discloses personal or private information concerning any person or entity, including without limitation phone number(s) or addresses, credit debit cards, calling card, User account numbers/ passwords or similar financial information, and home phone numbers or addresses. Even though all of this is strictly prohibited, there is a small chance that you might become exposed to such items and you further waive your right to any damages (from any party) related to such exposure.


We may at any time modify the Terms of Use & Conditions of Services of the “Website” without any prior notification to you. You can access the latest version of the Terms of Use & Conditions of Services at any given time on our website.

You should regularly review the Terms of Use & Conditions of Services on our website homepage located at the bottom page. In the event the modified Terms of Use & Conditions of Services is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this “Website”. 


All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain our property.

Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we exclusively own all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.

We are and shall be under no obligation

(1) to maintain any Comments in confidence;

(2) to pay you any compensation for any Comments; or

(3) to respond to any Comments.

You agree that any Comments submitted by you to the “Site” will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity.

You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".


Our website does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Any photos you submit must be:

·       On topic – All photos must be relevant to accommodation, restaurant, location, or general travel experiences.

·       Community/family friendly

·       Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting.

·       Do not submit photos or materials that invade the privacy or violate any personal right of any person or entity.

·       Do not submit photos or information about children or any third parties without their consent (or their parent’s consent in the case of a child under 18 years of age).

·       Children under 18 may not submit photos or other materials.

·       Original – You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe the copyright, trademark, or other property right of any third party.

·       Non-commercial – Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.

·       No harmful files – Do not submit photos that contain viruses or other harmful code that is either intended or may result in damage to the computers and systems of our website or users.


Our “Website”, “Service Providers”, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of https://duhiviet.com or any third party's intellectual property rights.

All rights, including copyright, in this website are owned by or licensed to us or third-party Service Provider. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission from our parent company Du Hi Viet Company Limited. You cannot modify, distribute or re-post anything on this website for any purpose.

Du Hi Viet names and logos and all related product and service and our slogans are the trademarks or service marks of Du Hi Viet Company Limited. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for “Site”. You may not download or copy the Content and other downloadable materials displayed on the Site for your personal gain or use.

No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of our website or its Service Provider and protected by Vietnamese laws.

The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by our website, one of its affiliates or by third parties who have licensed their materials to us and are protected by Vietnamese laws. 

The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of our website and is also protected by Vietnamese laws. If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please inform us. We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are promptly and properly provided to us.

If you have a reason to believe that Your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:

·       a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

·       identification of the copyrighted work claimed to have been infringed;

·       identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

·       Your contact information, including your address, telephone number and an email address;

·       a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

·       a statement that the information in the notification is accurate, and that You are authorized to act on behalf of the copyright owner. 

We have the right to remove the Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if we determine that the user is a repeat infringer.

Notices regarding our website should be sent to: [email protected] (email address of our copyright agent to whom copyright infringement complaints can be filed).


Any software that we make available to download from this Website ("Software"), or through your mobile application store, including our mobile application (the "Mobile Application"), is our copyrighted work. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). 

·       You may not install, copy, or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.

·       For any Software not accompanied by a License Agreement, we hereby grant to you, the user, a personal, nonexclusive, revocable and non-transferable license to download, install and use the Software and/or Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose. By installing, copying or otherwise using the Software you agree to be bound by the terms and conditions of this license.

·       Please note that all Software, including without limitation all HTML code, Active X controls and other script contained on this Website, is owned by us and/or the Affiliates and/or their respective suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement. Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement.

·       You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of International Laws. You agree not to export or re-export the Software, directly or indirectly, to any countries that are not subject to international export restrictions. 


You agree to defend, indemnify and hold harmless our Company/website, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to our website or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. 

You further agree, indemnify and hold harmless our Company/website, its employees, directors, officers, agents and their successors and assigns from and against any and all claims including but not limited to loss of monetary, property, personal assets, bodily injury, death or  liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions when you use our “Website” services and of the “Service Provider” which may result in liability any whatsoever to our website or any third party.


We may, at any time and without notice, suspend, cancel, or terminate your right to use the website (or any portion of the website). In the event of suspension, cancellation, or termination, you are no longer authorized to access the part of the website affected by such suspension, cancellation, or termination.

In the event of any suspension, cancellation, or termination, the restrictions imposed on you with respect to material downloaded from the website and the disclaimers and limitations of liabilities set forth in the Agreement, shall survive.

Without limiting the foregoing, we may close, suspend or limit your access to our website:

·       if we determine that you have breached, or are acting in breach of, this Agreement;

·       if we determine that you have breached legal liabilities (actual or potential), including infringing someone else's Intellectual Property Rights;

·       if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;

·       to manage any risk of loss to us, a User, or any other person; or for other similar reasons.

·       If we find you breaching these terms of service, you may also become liable for an amount of which we have suffered losses/damages.


The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site. The Site provides content from other Internet sites or resources and while our website tries to ensure that material included on the Site is correct, reputable and of high quality, it shall not accept responsibility if this is not the case. 

We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer constitutes an essential part of this User Agreement. In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold our Company/website, its employees, directors, officers, agents and their successors and assigns from and against any and all claims and responsibility, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

·       Your use of or your inability to use our Website, Services and tools;

·       Delays or disruptions in our Website, Services, or tools;

·       Viruses or other malicious software obtained by accessing our Website, Services, or tools or any site, Services, or tool linked to our Website, Services, or tools;

·       Glitches, bugs, errors, or inaccuracies of any kind in our Website, Services, and tools or in the information and graphics obtained from them;

·       The content, actions, or inactions of third parties, including items listed using our “Website”, services, or tools or the destruction of allegedly fake items;

·       A suspension or other action taken with respect to your account; and

·       The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular and to the maximum extent permitted by law, we do not guarantee the accuracy of, and disclaim liability for any errors or other inaccuracies relating to, the information and description of the accommodation provider, tour & flights operators, cruise, car and other travel products displayed on this Website (including, without limitation, photographs, list of properties amenities, general product descriptions, etc.), much of which information is provided by the respective “Service Provider”.

·       Ratings displayed on this Website are intended only as general guidelines, and we do not guarantee the accuracy of the ratings. To the maximum extent permitted by law, we and our respective “Service Provider” make no guarantees about the availability of specific products and services. The “Website” and/or its respective “Service Provider” may make improvements and/or changes in this Website at any time.

·       The “Service Provider” provides products or services through this Website are independent parties and not agents or employees of the “Website”. The Website or our parent company to the extent permitted by law, is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such “Service Provider” or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The “Website”, to the extent permitted by law, have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Limitation of Liability

To the maximum extent permitted by law, in no event shall we , and/or our respective “Service Provider” be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this “Website” or with any delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this “Website”; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if we , our “Service Provider” , Affiliates and/or their respective suppliers have been advised of the possibility of such damages.

In relation to any liability which cannot be exclude by law or despite the limitation above, if we or our respective “Service Provider” are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then you acknowledge and agree that “We”, our “Service Provider”, Affiliates’ and/or their respective suppliers’ liabilities will never exceed the amount (greater of)

(a) the service fees you paid to us in connection with such transaction(s) on this website, or (b) 01 million Vietnamese Dong per incident.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of our “Website”, parent company, our “Service Provider”, our Affiliates, and/or their respective suppliers.

If any warranties are implied by law that cannot be excluded, then to the maximum extent permitted by law our liability for breach of such warranties is limited to, at our option:

In the case of products:

·       the replacement of the products or the supply of equivalent products;

·       the payment of the cost of replacing the products or acquiring equivalent products;

In the case of services:

·       the supply of the services again;

·       the payment of the cost of having the services supplied again.

Our “Website” periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for:

(a) the unavailability of any of the Sites;

(b) any loss of data, information or materials caused by such system outages;

(c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or

(d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.

You understand and agrees that any information or material and/or goods or services obtained through the service is done at your own discretion and risk and that you will be solely responsible for any damage resulting from any transaction. 

No advice or information, whether oral or written, obtained by you from us for free or through or from the service shall create any warranty not expressly stated herein.


This Agreement shall be construed in accord with the applicable laws of Vietnam regardless of your physical location. The Courts at The High People's Court in Hanoi have exclusive jurisdiction in any proceedings arising out of this agreement.



Generally, transactions are conducted smoothly on our website. However, there may be some cases where we and you may face issues. A 'Dispute' can be defined as a disagreement between you and us in connection with a transaction on the Website.

In the interest of resolving disputes between you and us in the most expedient and cost-effective manner, you and we agree that any and all disputes arising in connection with the Terms shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award.

Our agreement to arbitrate disputes includes, but is not limited to all claims arising out of or relating to any aspect of the Terms, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of the Terms.


The seat of Arbitration shall be The High People's Court in Hanoi and the language used for arbitration shall be Vietnamese. The award of the arbitration shall be binding on both, you and us. The suits which are impliedly or specifically barred by this agreement shall be opposed by us by pleading this agreement.


We shall not be responsible for any dispute between you and the Service Providers (such as Hotels, Homestay Owners, Tour Operators & Flights Companies, etc.).

Such dispute shall be between you and the Service Provider and you shall individually resolve the same without involving us in between.


You are prohibited from violating or attempting to violate the security of the Site, including, without limitation:

·       accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

·       attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

·       attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;"

·       sending unsolicited email, including promotions and/or advertising of products or services; or

·       forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.

You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from us on this Site and other than generally available third-party web browsers (e.g., Netscape Navigator, Microsoft Explorer). 


All Personal Information and User Generated Content provided to or displayed on the Site and Services are subject to our Privacy Statement. 


By using the Site and Services, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site and Services.

You acknowledge that all contracts, notices, information and other communication we may provide electronically comply with any legal requirements that such documents are in writing.

Notice will be deemed received and properly served immediately when posted on the Site and Services, 24 hours after an email is sent, or 3 days after the date of posting any letter. As proof of service, it is sufficient that:

·       For letters, the letter was properly addressed, stamped and placed in the post; and

·       For emails, the email was sent to the specified email address.


In addition to this Agreement, you must familiarize yourself with, and comply with the Policies, domestic laws (including common law), state legislation, international laws, statutes, ordinances and regulations regarding your use of our services. Notwithstanding successful conclusion of a transaction, you must ensure strict compliance with any particular formalities which, if not complied with, will either render a transaction void or unlawful.

You alone, and not we, are responsible for ensuring that the services and any other activities conducted on the website are lawful. You must ensure that they comply with all applicable laws in Vietnam and all other countries. You should comply with all country, state and federal regulations.


Links to third party websites on this site are provided solely as a convenience to you. If you use these links, a new browser will be lodged to access linked Websites. We have not reviewed these third-party websites and does not control and is not responsible for any of these Websites or their content.

We do not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this site, you do this entirely at your own risks. 


The failure of us to enforce at any time any of the provisions of these of Agreement, or the failure to require at any time performance by you of any of the provisions of these provisions, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect our right to enforce each and every such provision thereafter. 

The express waiver by us of any provision, condition or requirement of these provisions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.


Each Term shall be deemed to be severable. If any Term or portion thereof is found to be invalid or unenforceable, such invalidity or unenforceability shall in no way effect the validity or enforceability of any other Term.


You will not assign any rights or delegate any obligations under these Terms, in whole or in part, by operation of law or otherwise, without obtaining our prior written consent, which may be withheld in our sole discretion.

We may assign our rights and delegate any of our obligations under these Terms, in whole or in part, without your consent. Any assignment or delegation in violation of the foregoing will be null and void. These Terms will be binding and inure to the benefit of each party’s permitted successors and assigns.


We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:

(a) acts of God;

(b) natural disasters;

(c) sabotage;

(d) accident;

(e) riot;

(f) shortage of supplies, equipment, and materials;

(g) strikes and lockouts;

(h) civil unrest;

(i) Computer hacking; or

(j) malicious damage.


By using our services, you are deemed to have executed this Agreement electronically, effective on the date you register your Account and start using our services. Your Account registration constitutes an acknowledgement that you are able to electronically receive, download, and print this Agreement.

In connection with this Agreement, you may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate your use of the website, you give us permission to provide these records to you electronically instead of in paper form.

By registering for an Account, you consent to electronically receive and access, via email, all records and notices for the services provided to you under this Agreement that we would otherwise be required to provide to you in paper form. However, we reserve the right, in our sole discretion, to communicate with you via the Postal Service and other third-party mail services using the address under which your account is registered. Your consent to receive records and notices electronically will remain in effect until you withdraw it.

You may withdraw your consent to receive further records and notices electronically at any time by contacting Customer Support. If you withdraw your consent to receive such records and notices electronically, we will terminate your access to the Services, and you will no longer be able to use these Services from our Website.

Any withdrawal of your consent to receive records and notices electronically will be effective only after we have a reasonable period of time to process your request for withdrawal. Please note that your withdrawal of consent to receive records and notices electronically will not apply to records and notices electronically provided by us to you before the withdrawal of your consent becomes effective.

In order to ensure that we are able to provide records and notices to you electronically, you must notify us of any change in your email address by updating your Account information on the website or by contacting Customer Support. 


These Terms collectively represent the entire agreement and understanding between you and us and supersede any other agreement or understanding (written, oral or implied) that you and we may have had. Any statement, inducement, promise, covenant or condition not expressly found either in these Terms shall be deemed as void. 


For any further clarification on our Terms of Use, please write to us at [email protected]  

(latest update on 30.11.2023)